ChicaMarya

I’m happy to report that my favorite Whole Foods store (the one I shop at regularly) has undergone a good metamorphisis.  Missing is the dour faced girl that I used to find so unpleasant at the Customer Service counter.  There are a few other old faces missing, some of which were good employees, so I can’t say that all the changes seem good, but the mood in the store is definitely much, much better.  The robotized personal interactions I had noticed the past year seem replaced by nicer, gentler, real customer interactions - hooray.  That’s the good news, and that’s the Lake View store.  The bad news still is at the Huron Street store.  Stopping by there on the way back from my (uh) dentist’s office to buy a cookie and a few other items, I was amazed that things haven’t changed for the better.  There was no hello, no eye contact, not even a thank you - it was the most silent of transactions that leaves a person feeling like they don’t count as a consumer.  It left me with a very unpleasant memory, that being that at least the last time I was there, there was at least some acknowledgement, albeit minor, that as a customer I was more than a thing that held out my money to be taken. 

One other comment:  the Whole Foods in Lake View has a much, much better cookie selection in their bakery!!